Privacy Policy

Who We Are

Custom Tin Tackers is operated by Interstate Graphics. When we say “we,” “us,” or “our” on this page, we mean Interstate Graphics. We take your privacy seriously and want to be upfront about what information we collect and why.

What We Collect

We only collect information that we actually need to process your orders, respond to your inquiries, and keep our site running properly. Here's the breakdown:

• Contact information — name, email, phone number, and company name when you submit a contact form, request a quote, or place an order.
• Shipping details — your address so we can deliver your signs.
• Order information — what you ordered, quantities, artwork files, and any special instructions.
• Payment information — processed securely through Stripe. We never see or store your full credit card number.
• Usage data — basic analytics like pages visited and browser type, collected through cookies to help us improve the site.

How We Use Your Information

• Processing and fulfilling your orders
• Responding to your questions and quote requests
• Sending order updates and shipping notifications
• Improving our website and products
• Complying with legal obligations (taxes, records, etc.)

We don't sell your personal information to anyone. Period. We don't rent it out, either. Your data is used to serve you and that's it.

Cookies

Our site uses cookies for basic functionality like keeping your cart contents intact, remembering your session, and understanding how visitors use the site. You can disable cookies in your browser settings, but some parts of the site may not work properly without them.

Third-Party Services

We use a handful of trusted third-party services to run our business:

• Stripe — handles payment processing. Your payment data goes directly to Stripe and is protected by their security standards. See Stripe's privacy policy.
• Shipping carriers — we share your shipping address with carriers to deliver your order.
• Analytics — we may use analytics tools to understand site traffic and improve the user experience.

Data Retention

We keep your order records and contact information for as long as needed to fulfill our business obligations, handle any warranties or disputes, and comply with legal requirements. Contact form submissions and quote requests are kept for a reasonable period so we can follow up and provide good service.

Your Rights

You have the right to:

• Access your personal data — ask us what information we have about you.
• Correct inaccurate information — let us know if something's wrong and we'll fix it.
• Delete your data — request that we remove your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, just reach out to us at the contact information below. We'll respond as quickly as we can.

Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our site uses SSL encryption, and payment processing is handled by PCI-compliant providers. That said, no method of transmission over the internet is 100% secure, and we can't guarantee absolute security.

Changes to This Policy

If we make significant changes to this privacy policy, we'll update this page and note the new effective date at the top. We encourage you to check back occasionally.